This is a test webinar for NCOA staff to ensure that the Learning Hub is working properly before our first legitimate event. If you have stumbled upon this and you are not an NCOA staff member, please disregard this event! To log in with your NCOA SSO, use the sign in link in the footer.
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Test Webinar
15 minutes
This is a test!
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Course Certificate
Complete the course to access your certificate.
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Nicole Knowles
Senior Director, Digital Engagement & Product Management, National Council on Aging
Leading the digital team at NCOA, Nicole Knowles is accountable for the strategy, operations, and long-term stewardship of NCOA’s national digital platforms supporting millions of engaged users annually and serving as core infrastructure for mission and federally funded program delivery. This includes BenefitsCheckUp®, a user-friendly, decision-support platform supporting Medicare, Medicaid, and other public benefits access.
Nicole is a senior leader focused on platform, information, and decision-support strategy that helps people and organizations navigate complexity. Her experience includes leading educational and guidance platforms, decision-support tools, and data and analytics practices in mission-driven, rules-based environments. I specialize in content management systems, accessibility, governance, and platform sustainability — ensuring digital ecosystems are both useful for audiences and informative for organizational decision-making.