Do I need a new account if I already used NCOA Connect?
Yes. The NCOA Learning Hub is a new platform, and NCOA Connect usernames, passwords, and account information were not carried over. To register for events and access learning content, you’ll need to create a new Learning Hub account.
How do I reset my password?
Click here to reset your password.
How do I register for a webinar?
To register for and access webinars, you must have an account. Click Sign In in the top navigation to log in to an existing account. If you do not have an account, select the Sign Up link on the Sign In page to create one. You can also create an account during the registration process. Simply click the Register button on the webinar page you would like to attend and follow the prompts to complete your registration.
How do I access the live webinar?
- Sign in to the NCOA Learning Hub using the account you used to register for the webinar.
- Go to My Account and select the webinar you would like to attend.
- On the webinar page, locate the webinar module and click Access Webinar.
- When prompted, join the session using Microsoft Teams in your browser or the Teams app.
Tip: We recommend joining a few minutes early to test your audio and video settings before the webinar begins.
Will I be able to view the recorded archive of the webinar?
Recordings are available for webinars designated as Live + On-Demand. If a recording is included, all registered participants will have access to it after the event. To view an available recording, sign in to your account, go to My Account, and select the webinar from your list of registered events. Once the recording is published, it will be available on the webinar page.
I am having trouble hearing the webinar or the audio/video stopped working. What should I do?
First, make sure your device’s volume is turned on and that the correct speaker or headphone device is selected in Microsoft Teams. If you’re still experiencing issues, try leaving and rejoining the webinar. You can also refresh your browser or restart the Teams app. If the problem persists, check your internet connection and try joining from a different browser or device.
I can’t see the presentation slides. What should I do?
If you cannot see the presentation slides, try leaving the webinar and rejoining the session. If you’re joining through a web browser, refresh the page and ensure your browser is up to date. You can also try switching to the Microsoft Teams desktop app, which may provide a more reliable viewing experience. If the issue persists, check your internet connection or try joining from a different browser or device.
These FAQs didn’t answer my question. How can I get additional help?
If you need additional assistance with the Learning Hub, webinar registration, account access, or technical issues, please contact our support team at learn@ncoa.org. Include as much detail as possible about the issue you’re experiencing so we can help you more quickly.
Who should I contact for general NCOA questions?
If your question is not related to the Learning Hub, please contact the NCOA Community team at community@ncoa.org for assistance.